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Freshness Promise
Food can't be re-shelved, so we don't do exchanges — we do replacements. If anything arrives stale, broken or not what you ordered, tell us within 7 days and we make it right.
Our Freshness Promise
7 Days
Report an issue within a week of delivery
Replace or Refund
Your choice, no questions asked
Nothing to Ship Back
A photo of the packet is all we need
How to report an issue
Tell us
Open the order in your account and choose "Report an issue"
Send a photo
Attach a photo of the packet and its packing date
We check
We confirm the batch and reply within one working day
Replace or refund
A fresh packet ships with the next batch, or the amount is refunded
Return Conditions
✅ What We Accept
- Stale, soggy or broken on arrival
- Wrong item or missing items
- Packet damaged in transit
- Reported within 7 days of delivery
❌ What We Don't Accept
- Opened packets that were fine on arrival
- Change of mind after dispatch
- Taste preference (too spicy, too sweet)
- Issues reported after 7 days
Refund Information
Refund Timeline
Issue confirmed
Within 1 working day of your photo
Processing
1-2 business days
Refund Issued
3-5 business days to your account
Refund Methods
Need Help?
If you have any questions about returns or need assistance, our customer support team is here to help.